3rd October 2006 – Stand B10, Call Centre Expo 2006, Hall 9 NEC, Birmingham –
Redstone Converged Solutions, a leading provider of truly integrated end-to-end
converged IP solutions, announces today a powerful new partnership with numéro,
the specialist customer response solutions company. This partnership is key in reinforcing Redstone’s continued commitment to provide step change in services and
performance for contact centres.

numéro’s software solutions control, streamline and automate business processes
associated with managing and responding to all 'non-voice' customer interactions
(email, SMS, web-forms, fax, correspondence), to provide the same high level of
service to customers as the telephony route.

Guy Colclough, chief executive, numéro said: “The challenge for companies is to
ensure that regardless of the way a customer contacts them, the customer experience is consistently high across all channels. We are excited to be working
with Redstone and together providing contact via all channels for the successful operation of a true ‘contact centre’ environment. It marks the next phase in numéro’s ongoing development.”

Martin Balaam, chief executive, Redstone plc said: “With numéro onboard, we believe we are the only solution provider that can provide end-to-end services, including telecommunications, to support the next generation of contact centres in
the UK. Our reputation for innovation, and the ability to design and deliver solutions
for our customer base ,is strengthened with partners such as numéro.” One-to-one interviews can be arranged with Redstone’s sales director Craig McCalley on the Redstone stand during the exhibition or after the show. Please contact Insight on 01625 500 800 or Lena Andersson on 07909 680723.

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Press Contacts:
Sheelagh Connelly / Fiona Whyatt
Insight Marketing and Communications
01625 500 800
sheelagh@insightmkt.com / fwhyatt@insightmkt.com
http://insight-marketing.blogspot.com