Unified Communications

Contact Centre

In today’s world customers want rapid and accurate interactions, and organisations want low cost of doing business; reducing their cost per interaction while still learning more about their customers.

Contact centre functionality helps organisations to transform overall customer experience by putting the customer at the heart of the business, not just in the contact centre.

Redstone Converged Solutions offers a range of IP based contact centre solutions that transform customer experience by driving improvements in service quality and availability.

Calling on the telecom and ISP capabilities within the Redstone group, we are uniquely placed to deliver integrated solutions that address all the component parts of a complete contact centre deployment, including telecommunications and state-of-the-art applications.

Our service offering includes:

• Business case consultation and ROI analysis.
• End-to-end solution offering from Workforce Management (WFM), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), call routing, call recording and analysis, and distributed or virtual contact centres.
• Product portfolio includes Avaya, Cisco, Nortel and IPFX.