Monday 15th June 2009 Redstone Telecom, leading provider of telephony network and communications services to the UK private and public sectors, is announcing the forthcoming launch of its Intelligent Network solution.  The new inbound services platform will be available to its customers in Q2 2009.  Customers will benefit from more cost effective and high quality handling of inbound calls.

Redstone will offer customers added intelligence for their communications infrastructure with powerful features including statistical analysis and reporting, auto attendant and call routing, announcements, call queuing, call screening and geographic routing – all managed by the customer via a central on-line portal.

Tim Sherwood, managing director of Redstone Telecom commented, “We are continuously striving to offer our customers innovative services that will help to meet the demands to cut costs and drive new opportunities in the current economic climate. At this time it is more critical than ever that they maximise every opportunity from an existing or potential customer calling their business.  Our new Intelligent Network platform puts the user in control and delivers the ideal solution to support businesses needing round the clock accessibility, sales and support organisations with distributed call centres and agents, and to entrepreneurs and media organisations offering revenue-generating information and entertainment services.”

The new solution will be targeted at a wide range of users particularly in the sales and support, public sector, financial services, media, charity and call centre markets.  It will enable customers to handle all inbound calls with features including:

• Number translation for traditional non-geographic numbers (08 and 09) to local or central offices
• Full support for customers migrating to new 03 number ranges
• Disaster Recovery and greater flexibility via instant redirection to alternate destinations at the click of a button
• Call queuing to avoid losing calls at busy periods
• Callback so that agents can return calls  as soon as they are available
• Network-based voicemail to allow users to leave messages to group and individuals with no need for additional hardware
• Call screening to filter unwanted calls or accelerate preferential callers
• IVR menus to allow callers to navigate to the right destination, first time
• Announcements for user information and audio text services
• Geographic routing to direct calls to the nearest office or field-based agent
• Date / time based routing to accommodate holidays and working hours
• Percentage routing for balanced distribution of calls, and
• Comprehensive reporting to measure the effectiveness of staff, resources and marketing campaigns

“With services managed on the network rather than via an additional IVR or PBX-based hardware we can help customers vastly reduce the cost of ownership and management of a call routing solution, and make more effective use of Non Geographic Numbers including the new 03 number ranges,”  continued Tim Sherwood.

Users will also benefit from a web self-care service that enables them to set up and manage their complete call routing from an inbound service number through to call end point, wherever they choose to send the call.

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About Redstone Telecom
Redstone Telecom, a division of Redstone plc, provides high quality telephony network services to the private and public sectors. Redstone Telecom’s product portfolio incorporates Business Telephony services; Line rental, broadband, non-geographic services and premium rate services. Redstone’s expertise is underpinned by dedicated account management and 24/7 customer support. Further information available at www.redstone.co.uk